Carol T. Boucher
Associate Dean of Student Affairs and Director of Residential Life
Quinnipiac University

Carol Boucher has worked in Housing/Residence Life for over 20 years at Quinnipiac University. During that time she has been responsible for the reorganization of the Office of Residential Life and the growth of the Residence Life program. During her tenure, the resident student population increased from 900 to 3300 students. Four new residence hall complexes have been built to try to manage the growth and the increased demand for on-campus housing and the Residential Life staff has grown from two professionals and thirty Resident Assistants to ten professionals and sixty Resident Assistants. Her responsibilities within the department have ranged over the years from managing the growth to forecasting the future.

Managing a Residence Life program in an "above capacity" situation has been an annual event at Quinnipiac University for the last 16 years. While the University has consistently grown in terms of available beds, the demand has been consistently " above capacity." Thus, Carol Boucher learned long ago that the demands of over-crowding are greater than simply adding beds. If you do not attend to the needs of the students and parents who feel disenfranchised by the University, many of those people will become not enrollment but attrition statistics.

Chuck Lamb
Director of Residence Life
Rochester Institute of Technology

Chuck Lamb is the Director of Residence Life at Rochester Institute of Technology. Prior to assuming his position at RIT, Chuck served over a 30 year period as Director of Residence Life and Housing at Binghamton University, Assistant Director for Financial Management and Operations at the University of Vermont, Director of Residence Life at the University of Southern Maine and Assistant Director of Residence Life at Mansfield University (PA). He began his residential life career as a Graduate Resident Director at SUNY Cortland, and as a Resident Director and Complex Director at Bowling Green State University.

Chuck has been managing over occupancy for a number of years at Binghamton, but has also seen 'the other side', when campus beds have been vacant. Chuck has presented programs/interest sessions at ACUHO-I, NEACUHO and with state organizations on managing occupancy. Two of these interest sessions were done collaboratively and included two other contributors to this resource center - Carole Boucher and Jack Gibbons.

Chuck has been involved with ACUHO-I and NEACUHO for nearly his entire career and has held numerous leadership positions, including President of both organizations. He is a "graduate" of the ACUHO-I Standards Institute and has participated in a number of assessments/evaluations of residence life programs/operations. He was a faculty member for NHTI and RELI.

Jack Gibbons
Associate Director of Residential Life
University of California at Los Angeles

Jack Gibbons has a Masters in Education from the University of Miami in Higher Education Administration. He has worked in housing and residence life for 29 years at 3 institutions. He is currently responsible for residential life and student development functions for 7300+ residents in 13 halls with 4 distinctive room types. Jack has played an instrumental role at UCLA in working to accommodate from 1200 - 3700 students who have lived in overcrowded housing each year since 1988. Overcrowded students have been housed in lounges, double as triple rooms, overcrowded suites, and dense apartments.

Nancy Davis Griffin
Director of Admission
Saint Anselm College

Nancy Davis Griffin received her bachelors' degree from the University of Southern Maine and a master's degree from Fairfield University. She has worked in higher education administration for 22 years in the areas of enrollment management, admissions, residence life, student activities and disability services. Before joining the staff as the Director of Admission at Saint Anselm College, Nancy worked as the Associate Dean of Enrollment/Director of Admission and Accommodations at Saint Joseph's College of Maine. Nancy was the recipient of the Northeast Association of College and University Housing Officers Outstanding Service Award in 1991,and in 2003 was Awarded the New England Association of College Admission Counseling Counselor of the Year Award. The criteria for this award include professional leadership, thoroughness, honesty, sensitivity, patience and above all, a sense of humor.

Rick LaRosa
Associate Director
Temple University

Rick LaRosa has worked at Temple University since 1986, where he has served in the position of Associate Director for Housing for 15 years. Since the late 1980s, Temple University has been housing students in hotels and apartment complexes. Rick has taken a pivotal role in working with other department staff in planning for and coordinating alternative housing accommodations for 900 - 1000 students living in 4 off-campus locations, over the course of an academic year. He applies his 14 years of experience and expertise to the alternative housing learning segment of this resource center.